Welcome to Coffee Discount Store’s FAQ section! We’ve compiled answers to the most common questions about our premium coffee equipment, fast worldwide delivery, and exceptional customer service. Whether you’re a home barista or café owner, you’ll find helpful information below.
About Our Store
Who is Coffee Discount Store for?
Our store caters to coffee enthusiasts at all levels – from home baristas looking for their first espresso machine to professional café owners needing commercial equipment. We’re particularly popular among:
- Home coffee brewers seeking quality equipment at discount prices
- Small business owners needing reliable commercial machines
- International customers wanting fast delivery of specialty coffee gear
- Gift shoppers looking for premium coffee-related presents
What makes your store different?
We combine premium coffee equipment with fast global delivery and exceptional value. Our carefully curated selection focuses on professional-grade machines for home use, all offered at discount prices. Plus, our streamlined delivery system gets your coffee gear to you faster than most international retailers.
Products & Equipment
What types of coffee equipment do you sell?
Our comprehensive range includes:
- Espresso machines (home and commercial)
- Coffee grinders (drip and espresso-specific)
- Brewing equipment (French press, drip makers, cold brew)
- Accessories (cups, filters, pods, cleaning products)
- Apparel and coffee packages
Are your products new or refurbished?
We offer both! Most of our inventory consists of brand new equipment, but we also carry select certified refurbished machines that undergo rigorous quality checks. All refurbished items are clearly marked and come with the same warranty as new products.
How do I choose the right coffee machine for my needs?
Consider these factors:
- Usage frequency: Daily use requires more durable equipment
- Space available: Commercial machines need more counter space
- Skill level: Some machines have steeper learning curves
- Budget: We offer options at various price points
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), but if you contact us immediately at [email protected], we may be able to modify your order before shipment. Once shipped, standard return policies apply.
Shipping & Delivery
Where do you ship to?
We offer reliable worldwide delivery to:
- North America (USA & Canada)
- Europe (EU countries & UK)
- Australia & New Zealand
- Selected Asian countries
- Most international destinations
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 USD)
- 10-15 business days after processing
- Shipped via DHL or FedEx
- Door-to-door tracking included
- Free Shipping (orders over $50 USD)
- 15-25 business days after processing
- Shipped via EMS postal service
- Basic tracking available
How can I track my order?
You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse. For Standard Shipping, detailed tracking is available through DHL/FedEx. For Free Shipping, basic EMS tracking is provided.
What if my package is delayed or lost?
While rare, delays can occur with international shipping. If your package hasn’t arrived within:
- 20 business days (Standard Shipping)
- 30 business days (Free Shipping)
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from the date of delivery for most items. To initiate a return:
- Contact us at [email protected] within 15 days
- Include your order number and reason for return
- We’ll provide return instructions
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment method and bank processing times.
Do your products come with warranties?
Yes! All new equipment comes with the manufacturer’s warranty (typically 1-2 years). Refurbished items carry a 6-month warranty from Coffee Discount Store. Warranty details are included with each product.
Customer Support
How can I contact customer service?
Our coffee specialists are happy to help! Email us at [email protected] for prompt assistance. We typically respond within 24 business hours.
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM Central Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters and warehouse are at:
262 Willow Oaks Lane, Lake Charles, US 70601
Though we’re based in the U.S., we serve coffee lovers worldwide!
262 Willow Oaks Lane, Lake Charles, US 70601
Though we’re based in the U.S., we serve coffee lovers worldwide!
Still have questions? Our coffee experts are always ready to help you find the perfect equipment for your brewing needs. Contact us at [email protected] and we’ll respond promptly!