At Coffee Discount Store, we take pride in providing premium coffee equipment and accessories to home baristas, café owners, and coffee professionals worldwide. While we’re confident you’ll love your purchase, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as smooth as your perfect espresso shot.

Key Points:

  • 15-day return window from delivery date
  • Original condition required with all packaging
  • Refunds issued to original payment method
  • Free return shipping for defective items
  • Some items cannot be returned (see below)

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. To be eligible:

  • Item must be unused and in original condition
  • All original packaging and accessories must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Coffee Packages (opened or unopened)
  • Coffee Pods and Capsules
  • Cleaning Products
  • Used Coffee Filters

Note: Equipment may only be returned if unused and in resalable condition. Commercial equipment may have different return policies.

Return Process

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Get Approval: We’ll respond within 2 business days with return instructions.
  3. Package Securely: Repack items in original packaging with all accessories.
  4. Ship Back: For non-defective items, you’re responsible for return shipping costs. We recommend using a trackable service.
  5. Receive Refund: Once received and inspected, we’ll process your refund within 5 business days.

Exchange Process

To exchange an item:

  1. Follow the return process above
  2. Clearly state you’d like an exchange and specify the replacement item
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Refund Information

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within:

  • Credit/Debit Cards: 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Coffee Discount Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name(s)] – Reason for return: [Reason – e.g., defective, incorrect item, change of mind] – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] – Photos of item(s) (if applicable): [Attach if item is damaged] Please advise on next steps. I understand I’m responsible for return shipping unless the item is defective. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your coffee equipment arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a free return label if needed
  • You’ll receive a replacement or full refund

Pro Tip: For espresso machines and grinders, we recommend testing them immediately upon arrival to identify any potential issues within the return window.

For any questions about our returns policy, contact our customer service team at [email protected]. We’re happy to help you with your coffee equipment needs!

Last Updated: [Insert Date]